myFirst Stay Connected Subscription Plan

STAY CONNECTED
With Your Loved One

Singapore No.1
Kids Mobile Watchphone Plan

Premium Hassle-Free Experience

Introducing the STAY CONNECTED by myFirst that features: Unlimited GPS tracking, Messaging, Voice, and Video Call Services based on a flat monthly fee. There is more! It comes with a kid’s smartwatch that pre-install with SIM card powered by M1. Enjoy our hassle-free subscription service at NO HIDDEN COST.

Why choose

myFirst Stay Connected?

myFirst is No.1 seller in Singapore from GFK report for watchphone category in Year 2020

We provide phone specially made for kid, accepted by most of the school in Singapore

SIM card included - unlimited call & data, no more worries on insufficient call & data

Local technical support team for better after sales experience

Top notch backend engineer team to constant update on firmware and mobile app

Data security – all data is safely stored locally

Provide assistance in loss of device

Our Standard Plans

Unlimited Data & Calls

Unlimited voice messages, voice calls, video calls as well as GPS tracking service.

Lease to Own

One piece of kid’s smartwatch will be provided. After one year of rental subscription, the device provided will belong to the subscriber.

Stay Connected 24/7

When the product is sent for servicing, a spare unit will be provided for you to stay connected with your loved one.

myFirst Membership Privilege

Get special code upon subscription and enjoy all year round 20% discount for any product purchased at myFirst online store. Use code: STAY CONNECTED .

R-PLAN
with myFirst Fone R1s

$28

Per month

Upfront $40
Comes with SIM card
One Year Rental Subscription
Kid’s Smartwatch Device
Unlimited Data & Calls
Lease to Own Scheme
Stay Connected 24/7
Extra Membership Privilege
Free Delivery
Terms and Conditions Apply

Join More Than 10,000+ myFirst Watchphone Users in Singapore

myFirst Stay Connected Ambassador of The Month

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John Doe

Designer

Check out your favourite influencer that is on myFirst Stay Connected!

FAQs

What is myFirst Stay Connected service about?

It is an offer for parents who would like to purchase with our all-in-one monthly rental service which comes with FREE myFirst Fone S2 or myFirst Fone R1. This rental service comes with the premium after sales such as free battery replacement or temporary loan devices if the device breakdowns in order to achieve our goal in keeping the parents and kids stay connected 24/7.

Which country is available for myFirst Stay Connected service?

This subscription service is available in Singapore ONLY.

Who can subscribe for myFirst subscription service?

All Singapore Citizens, Permanent Residents, Passholders and Work Permit holder with SingPass account and with an authorised credit card/debit card holder are eligible to subscribe. A local address is also required for us to send the device.

Which service provider do we work with for this subscription?

Our telco provider for this subscription service is StarHub and M1.

 I am an existing StarHub/M1 customer, can I change my plan to myFirst Stay Connected?

No, you cannot change your plan to myFirst subscription. We will be providing a new number and SIM card in order to use the myFirst Fone S2 or myFirst Fone R1.

I have two kids, how many myFirst Stay Connected services can I subscribe for?

You can subscribe for as many as you need. You just have to register for one service at a time in the subscription form.

What is required to subscribe for the myFirst subscription service?

Your SingPass account and valid credit card number.

How do I subscribe for the myFirst subscription service?

You can subscribe from the comfort of your home via https://myfirst.tech/stay-connected. Follow the 7 simple steps above to complete the subscription.

How long do I need to subscribe for the myFirst Stay Connected service?

You may subscribe the service as long as you want, but minimum contract of the subscription is 12 months.

Am I entitled to get any special promo code?

For S-Plan, the first 1000 subscribers are entitled to get a special promo at S$20/month (Usual: S$25). Kindly use the special promo code shared on our website. You just need to apply the code once and you are able to enjoy $5 off in monthly billing. The special discount of $5 monthly is for your billing up to 12 months ONLY.

Do I have to pay an advance deposit and how much is it?

Yes, you have to pay an advance deposit of S$50 for S-Plan and S$60 for R-Plan.

When will be the subscription commence after I subscribe for the service?

The commencement date will be the day you receive the kid’s smartwatch device and continue for 12 months.

* We will adjust your billing cycle on the 2nd month once we confirmed you have received the device. Kindly login to customer portal to check your next bill date.

Where can I view my upcoming billing?

You may log in into customer portal at https://myfirst.tech/customer-portal/ to check the next bill date and amount for your billing. The payment system will debit your credit/debit card automatically every month.

What will I get upon myFirst Stay Connected subscription?

You will receive one piece of myfirst Fone S2 or myFirst Fone R1 and a SIM card with random number.

When will I receive my kid's smartwatch device?

You will receive the device in 3 to 10 working days. You may opt for a walk-in collection too. Drop us a message at myFirst WhatsApp Business +65 94590563 or email us at hello@myfirst.tech and we will arrange an appointment for the walk-in collection.

Will I have to pay delivery fee for kid’s smartwatch device to be delivered?

There will be no charges on delivery fee.

Can I choose the mobile number for the kid's smartwatch device?

No, you are not able to choose the mobile number.

Is there any roaming service & overseas call?

No, we don’t provide roaming service & overseas call in this subscription.

Can I use the SIM card for other smartwatch or mobile phone?

No, the SIM card is only allowed for use on the myFirst Fone S2 or myFirst Fone R1 that is provided by myFirst.

Can I cancel the subscription if I have changed my mind? Do I need to return the kid’s smartwatch device?

Yes, you may cancel the subscription. However, by agreeing to take up this subscription service, you will be contracted for 12 months and there will be an early termination cost involved which is 10 months of the subscription fees. You are required to return the kid’s smartwatch device and SIM card.

Will the myFirst Stay Connected subscription plan auto renew after 12 months?

Yes, the myFirst Stay Connected subscription plan auto renew after 12 months unless you request to terminate the agreement after 12 months of commitment.

I have decided to end the subscription plan right after the contract of 12 months ended. Do I have to return the SIM Card and kid’s smartwatch together?

You only need to return us the SIM card. You can own the kid’s smartwatch as you have paid for the 12 months subscription contract.

Is there any warranty for the kid’s smartwatch device?

During the 12 months of rental subscription period, myFirst will cover the warranty including battery performance, LCD performance, GPS signal performance but not inclusive of human error like water damage, screen crack due to negligence, screen protector crack, wear and tear of the strap or physical damage on the case or scratches on the screen. Additional charges will be applied if the repaired parts are out of warranty.

If the kid’s smartwatch device is sent for servicing, is there any spare unit for use?

Yes. You will get a temporary loan unit if the device breakdowns during the subscription period to keep you stay connected 24/7 with your kids.

I have issue while using myFirst smartwatch, what should I do?

Please email us at hello@myfirst.tech or contact us via myFirst WhatsApp Business +65 94590563.

Our Resellers

East

Urban M
#04-08 4, Tampines Mall (Near to Tampines MRT)

Mobile Conceptz
#01-1143, Blk 201D Tampines

Evergreen Handphone Shop
#01-112, Blk 248 (Near to Simei MRT)

L&H Mobile
#01-2443, Blk 2A Eunos Crescent (Near to Eunos MRT)

South

Mobile Conceptz
#01-44, HarbourFront centre (Near to Harbourfront MRT)

West

Mobile Conceptz
#01-38, Blk 258 Bukit Panjang Ring

Mobile Conceptz
#01-130E, Blk 633 Bukit Batok Central

Mobile Conceptz
#01-270, Gek Poh Shopping Centre

Mobile Conceptz
#01-188, Blk 960 Jurong West

Lian Li Communcation
#01-120, Boon Lay Shopping Centre

M.C.S Mobile Concept Shop
#01-103, Blk 442 Clementi Central (Near to Clementi MRT)

North

Mobile Conceptz
#01-22, Blk 768 Woodlands Mart

Aristo Mobile
#01-34, Blk 548 Woodlands Vista Point

Giant Mobile
#01-273, Blk 18 Marsiling

Aristo Mobile
#01-20, Blk 475 Choa Chu Kang Sunshine Place

Mobilestop
#B1-123, Northpoint City (Near to Yishun MRT)

SK Telecom Pte Ltd
#01-79 Yishun Chong Pang City

Touch One
#01-3675 and #01-3653, Blk 846 Khatib central (Near to Khatib MRT)

North East

Sky Mobile Zone
#01-2481, Ang Mo Kio Blk 532

MS2 Mobile
#01-66, Junction 9 (Near to Bishan MRT)

Mobile Conceptz
#01-129, Blk 205 Hougang Street 21 (Near to Kovan MRT)

K.Lab
#01-K8, Waterway Point (Outside the main entrance of H&M)

One Phone
160 Race Course Rd (Near to Farrer Park MRT)

Singapore RRG International Mobile Empire BK
#01-591, 25 Bendemeer road (Near to Boon Keng MRT)

AVM Mobile Shop
#01-97, Upper, Food Market Center (Near to Kallang MRT)

Central

Urban M
#04-06, Bishan Junction 8

My Mobile House
#01-224, Blk178 Toa Payoh Central

Magna Mobile
#02-40, Fast East Plaza

SMS Mobiles Pte Ltd
#02-28/37 313 Somerset (Inside Somerset MRT)

Prestige Time
#01-25 Bras Basah Complex

Hitec Mobile
#03-24, Bugis Junction

Gadgets Base
#01-554, Marina Parade Central

Jaben
#01-25, The Adelphi

MGR Mobiles
70 Serangoon Road (Near to Little India MRT)

Crescent Mobiles
01-18, Little India Arcade (Near to Little India MRT)

Audio

Camera

Drawing

Fone

Frame

Stay Connected

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